For those not familiar with how to put an order together for the first time, or estimating pricing, here is a brief guide.

REAL CLAY POKER CHIPS

Please use this guide in conjunction with these resources:
Clay chip index
FAQ
Contact us

All orders need to be submitted by email and you can contact us directly at the address to the left, or via the form on the Contact us page.

Your choices

1. Firstly you need to decide whether you want completely plain chips, or chips with an inlay or hotstamp.

If you want inlays, or custom hotstamps, then artwork will be required.  If you don't have your own artwork then simple designs can be completed by our artwork department, and more complex projects will be referred to our freelance artists who you then deal with directly.  If you are creating your own artwork, template links can be found just below the main screen in the chip designer tool.  Note that as long as you have selected your colors and spots etc., it is not necessary to have the artwork ready to place an order.  The clay takes a long time to prepare and waiting until artwork is finalised before contacting us will delay your order.

2. You also need to choose a mold, chip colors, optional edge spots, and any inlay size or optional shape.  All these options have different prices.  You can navigate through them from the Clay Chip index page and the Chip Designer tool gives a good representation of your choices.  If you have created your choices using the tool then it is useful to attach a copy of the output or a link to your shared set when placing your order.

Pricing

The pricing table shows the price of all basic chips.  The top part of the table shows prices for any chips without inlays.  Hot Stamp pricing details are shown here.

The bottom part of the table shows prices for all inlaid chips.

Levels are determined by complexity of spot pattern.  The complex spot premium table applies to both plain and inlaid chips.  In addition, as shown on the relevant pages, there are premiums for dayglo chip bodies, bright white clay, and shaped inlays.  The Chip Designer tool also shows the spot pattern levels in the info box - eg (L3) after the spot name means Level 3.

CERAMIC PRODUCTS

Dyesub chips and plaques have a setup cost attached which varies according to the value and volume/make up of the order.  This is not something we can provide a fixed formula for so please email us details of any proposed order for a quote.

There are no artwork templates as every ceramic piece starts out as a 'blank canvas'.  We just need designs submitted in a suitable format, at least actual size.  If you need artwork created then the same terms and conditions apply as for clay chips above.

OTHER PRODUCTS & SAMPLES

All our sample products are available via the online store.  For any other product orders, please email us.

PAYMENT & DELIVERY TIMES

Payment for all custom orders is 100% up front when placing the order.  For clay chips, every piece of every chip is hand made as required and our molds are installed in rotation depending on demand.  We need sufficient paid orders on any mold to justify scheduling its installation.  Therefore, depending on mold and quantity, a custom clay order can take anywhere from 3 to 12 months to complete.  Customer are welcome to enquire as to which molds are scheduled at any time, but waiting until a mold is about to go into use will probably be too late due to the clay preparation time required.  Ceramic orders are generally completed within 3 to 4 weeks.  Please note there is a 3.5% fee for any electronic payments (5.5% for international - shipping and/or billing addresses) and that fee is not refundable.